Privacy Policy
At Priya Times , we respect your privacy and are committed to protecting the personal information that you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, contact us via WhatsApp, email, phone, or place an order for our products and services. By using our website or communicating with us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
- Your name
- Mobile number
- Email address
- Company or organization name
- Delivery and billing address
- Product enquiry details
- Artwork, logos or designs shared for customized clocks
- WhatsApp conversation history
- Order history and purchase information
2. How We Use Your Information
The information you provide helps us offer better customer service and fulfill your requirements. Specifically, we use your information to:
- Respond to enquiries and quotation requests.
- Process and manage orders.
- Create personalized clock designs.
- Share product catalogues and pricing.
- Provide customer support.
- Notify you regarding production and delivery updates.
- Improve our website, products and customer experience.
3. WhatsApp Communication
Priya Times uses WhatsApp Business to communicate with customers who voluntarily initiate conversations or request updates. Messages are used only for responding to enquiries, providing quotations, discussing custom designs, confirming orders, sharing invoices, delivery updates and customer support. We do not send unsolicited promotional messages or spam. You may stop receiving WhatsApp communication by informing us at any time.
4. Sharing of Information
We do not sell, rent or trade your personal information to third parties. Information may only be shared with trusted logistics partners, payment providers or legal authorities when required to complete your order or comply with applicable laws.
5. Data Security
We implement reasonable administrative and technical measures to safeguard your personal information against unauthorized access, misuse, disclosure, alteration or destruction. While no online platform can guarantee absolute security, we continuously strive to protect customer information.
6. Cookies
Our website may use cookies or similar technologies to enhance user experience, remember preferences and understand website traffic. These cookies do not collect sensitive personal information.
7. Your Rights
You may request access to the information we hold about you, request corrections to inaccurate information, or ask us to delete your personal data where legally permissible. For such requests, please contact us using the contact information provided on our website.
8. Changes to this Policy
We reserve the right to modify this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or website functionality. Updated versions will be published on this page.
Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact Priya Times through the email, phone number or WhatsApp details available on our website.